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Gen Health is a registered NDIS provider of Allied Health services, including:


  • Physiotherapy

  • Podiatry

  • Exercise Physiology 

  • Occupational Therapy (ages 0-18).


Our skilled team of practitioners work with you and provide support so you can achieve your goals in your NDIS plan.

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  • Heel pain, shin splints, arch or Achilles problems

  • Bunion management, forefoot or arthritic pain

  • Footwear management, extra depth shoes, running shoes recommendation

  • Stress fractures, post-surgery care, surgical removal of in-growing toenails

  • Children’s foot assessment and posture analysis

  • Running technique & efficiency

  • Diabetes foot care and education, neuropathy management

  • Skin and nail conditions including painful or fungal toenail management.


  • Musculoskeletal injuries - including sporting injuries

  • Low back pain

  • Neck pain, headaches and migraines

  • Vertigo and dizziness

  • Post-surgical rehabilitation

  • Hand therapy

  • Women’s health (pelvic floor dysfunction, continence, pregnancy and pelvic pain)

  • Concussion management

  • Functional workplace assessments.

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Exercise Physiology

  • Development of personalised exercise programs including option for ongoing training in a non-intimidating environment

  • Helping you to exercise regardless of your injuries, health conditions, weight, age, and level of fitness

  • Actively treat long term pain, injuries and medical conditions

  • Walk you through quality, evidence-based exercise to help you achieve your goals in the most effective, safe and efficient manner possible.

Occupational Therapy (0-18)

  • Assessment and intervention of children (0 - 18 years) for fine, gross and visual motor skills, sensory processing

  • Assistive technology and equipment to maximise function prescription

  • Home modification assessment and prescription

  • Parent education for conditions and skill development

  • School readiness skill assessment, intervention and education

  • Developmental milestone review

  • Support with self-care skills such as dressing, using cutlery, brushing teeth/hair, washing/bathing. 

  • Provide support to educational staff in child care/kinder/school

  • Facilitate increased social participation and engagement in the home, school and community environments.

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Frequently Asked Questions (FAQs)

How do I get started?


Please give our friendly reception team a call on 5571 9923 to book an initial appointment for physiotherapy, exercise physiology, podiatry or occupational therapy.

What do I need to bring? 


The main information we require is your NDIS Plan number and Plan Dates. 


If you are Plan or Agency Managed, we will require your Support Coordinator’s contact details, along with your Plan Manager for invoicing purposes.


You may also supply us with a copy of your NDIS Plan if you would like to.


How much does it cost? 


All appointment costs are set by the NDIS.


  • Initial Physiotherapy/Podiatry/Occupational Therapy (60 minutes) - $193.99

  • Initial Exercise Physiology (45 minutes) - $125.25

  • Standard Physiotherapy/Podiatry (30 minutes) - $96.99

  • Standard Occupational Therapy (60 minutes) - $193.99

  • Standard Exercise Physiology (45 minutes)  - $125.25


How do you take payment?


For Plan Managed participants, Gen Health will send your invoice directly to your Plan Manager for payment.

For Agency Managed participants, Gen Health will claim your invoices directly with the NDIA.


For Self Managed participants, we require payment in full on the day and we will supply you with a receipt so you can claim reimbursement from the NDIS directly. 


How long will my appointment be?


All initial  physiotherapy and podiatry appointments are 60 minutes.


Follow up appointments will be either 30 minutes or 60 minutes, as determined by your treating practitioner. 


All exercise physiology appointments (both initial and standard) are 45 minutes.


All occupational therapy appointments are 60 minutes. 

What happens if I cannot attend my appointment?


We require 24 hours notice if you need to cancel your appointment. 


As per the NDIS guidelines, a cancellation fee equivalent to 100% of the consult cost will be charged where a provider has short notice cancellation, or the patient is a ‘no show’. 


You can contact us outside of the 24 hours and:

  • Leave a message on our answering service (03 5571 9923)

  • Email us on (

  • Text back to your reminder text (automated reminder message).